Refund Policy

We offer a 30-day money-back guarantee from the date of purchase if you did not receive any client through Localibo. This policy applies regardless of your country of residence, ensuring a fair experience for all providers.

To be eligible for a refund:

• Your request must be received within thirty (30) calendar days of the original purchase date.
• You must submit your request via email to refund@localibo.com.
• Include your phone number and the email address used during checkout.
• Include a brief explanation of the reason for the refund.
• Optionally include your order ID or the last 4 digits of your payment card for verification.

• Approved refunds will be issued via PayPal.
• Refunds are issued minus 2.5% of the original payment amount. This deduction reflects the Stripe commission fee that is not paid to Localibo and therefore cannot be refunded.
• We do not charge any additional refund handling or processing fees.

Refunds may be declined under the following conditions:

• Requests made after the 30-day window has elapsed.
• Violation of our Terms of Use, including unlawful, harmful, or abusive use of the platform.
• Fraudulent behavior, false identity, or payment disputes.
• Abuse of the refund policy, including repeated refund requests for the same or multiple purchases.
• The account has been suspended or banned due to breach of policy or detected fraud.

We reserve the right to deny any refund where we have a good-faith belief that the request is dishonest or abusive.

• Eligibility is based on compliance with the 30-day timeframe and adherence to our Terms of Use.
• Refunds are not guaranteed and are issued at our reasonable discretion.
• We reserve the right to interpret, apply, or amend this policy in accordance with applicable law.

Send an email to refund@localibo.com with the subject line: Refund Request – Localibo

Your email should include:

• The email address used during the original purchase.
• Your name (exactly as used on Localibo) and phone number.
• A short explanation of your reason for requesting a refund.
• Optional: your order number or proof of purchase.

We aim to respond to all refund inquiries within 3 business days, though response times may vary based on volume.

This Refund Policy does not limit or exclude any rights you may have under applicable consumer protection laws in your jurisdiction. If you are a resident of a country where specific statutory refund rights apply (e.g., under the EU Consumer Rights Directive), those rights shall be respected in full.

For all refund inquiries, support requests, or legal concerns, contact us at: