Refund Policy

Last updated: June 1st, 2025
At Localibo, we are committed to providing a high-quality product and ensuring provider satisfaction. However, we recognize that there may be circumstances in which you may wish to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued, in accordance with applicable consumer protection legislation and our internal procedures.

This Refund Policy forms part of the Terms of Use and is applicable to all providers who have made a purchase via our official channels.

1. Eligibility for Refund
We offer a 30-day money-back guarantee from the date of purchase if a provider did not receive any client through the app. This policy applies regardless of your country of residence, to ensure a fair and consistent experience for all customers.
To be eligible for a refund:
Your request must be received by us within thirty (30) calendar days of the original purchase date.
You must submit your request via email to: refund@localibo.com
Your email must include:
The email address used during checkout.
A brief explanation of the reason for the refund.
Optionally, your order ID or the last 4 digits of the payment card (for verification purposes).
We may request additional information solely for the purpose of verifying the purchase and ensuring the authenticity of the request.
Important notes:
You may request a refund even if the app has already been downloaded, installed, or activated on your device.
Your eligibility for a refund does not require detailed justification, although we welcome feedback to improve our product.

2. Method and Processing of Refunds
If your refund request is approved, the refund will be issued by Paypal.
Refunds will be issued minus 15% of the original payment amount. This deduction reflects the commission fee retained by the Apple App Store, which is not paid to Localibo and therefore cannot be refunded
We do not charge any refund handling or processing fees.

3. Cases Where Refunds Are Not Granted
Refunds may be declined under the following conditions:
Requests made after the 30-day window has elapsed.
Violation of our Terms of Use, including unlawful, harmful, or abusive use of the app.
Fraudulent behavior, false identity, or payment disputes.
Abuse of the refund policy, including repeated refund requests for the same or multiple purchases.
If the user’s account has been suspended or banned due to breach of policy or detected fraud.
We reserve the right to deny any refund where we have a good-faith belief that the request is dishonest or abusive.

4. Additional Considerations
Eligibility is based exclusively on:
Compliance with the 30-day timeframe.
Adherence to our Terms of Use and this Refund Policy.
Refunds are not guaranteed and are issued at our reasonable discretion.
We reserve the right to interpret, apply, or amend this policy in accordance with applicable law and based on specific case circumstances.

5. How to Submit a Refund Request
To submit a refund request, please email us with the following details:
Email subject line: Refund Request – Localibo
Email body should contain:
The email address used during the original purchase.
Your name (exact as you used in the app) and phone number
A short explanation of your reason for requesting a refund.
Optional: your order number or proof of purchase.
All refund requests should be directed to: refund@localibo.com
We aim to respond to all refund inquiries within 3 business days, though this may vary based on volume.

6. Your Statutory Rights
This Refund Policy does not limit or exclude any rights you may have under applicable consumer protection laws in your jurisdiction. If you are a resident of a country where specific statutory refund rights apply (e.g., under the European Union Consumer Rights Directive), those rights shall be respected in full.

7. Contact Information
For all inquiries, support requests, or legal concerns, you may contact us at:
Email: refund@localibo.com
Website: https://localibo.com